Refund policy

Return Policy - Embroidered Goods

We have a no-refund policy unless item is damaged or incorrect on our part.  We have a 7-day return on damaged or incorrect items.  Before purchase, please double-check all personalization details (name spelling, thread color, size, etc.) before placing your order.

To start a refund, please contact me at jacknalembroidery@gmail.com.  

Damages & Issues

If you believe there’s an issue with your order, please contact us immediately before sending any item back. Returns must be pre-approved, and we will confirm if your return is eligible.

Refunds

Once the returned item is received, we will inspect the item and notify you if the item has been approved or not.  If approved, you will be refunded on your original payment method.  Please note: Refunds may take several business days to appear in your account, depending on your bank or payment provider. We appreciate your patience during this process.

For any questions regarding returns, please reach out to jacknalembroidery@gmail.com. We're here to assist you.

Thank you so much for supporting our small business!